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1.Shipping Policy：

Our goal is to provide safer and faster shipping options wherever you live.

Note: If you need to specify the shipping carrier, please contact customer service.

▼ The time frame for order delivery is divided into two parts: processing time and shipping time

1.Processing time

Processing time: 0-2 days. Fulfilled: Mon-Sat.

We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.

2. Shipping Time

Ship to United States: 3-5 days. Shipped: Mon-Sun. Shipping Method: DHL/USPS/Fedex/UPS.

Ship to Canada: 3-5 days. Shipped: Mon-Sun. Shipping Method: DHL/Fedex.

Ship to Mexico, United Kingdom, France, Germany: 3-7 days. Shipped: Mon-Sun. Shipping Method: DHL/FedEx/TNT.

Ship to Australia: 3-5 days. Shipped: Mon-Sun. Shipping Method: DHL.

Ship to South Africa: 4-7 days. Shipped: Mon-Sun. Shipping Method: DHL/Dpex/TNT.

 Ship to other countries: 6-10 days. Shipped: Mon-Sun. Shipping Method: DHL/FedEx/TNT.

* Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.

2.CVO Hair Return Policy：

Customer satisfaction is our goal! CVO Hair offers a 7-Days Return guarantee.

How To Apply for Return/Refund

If you believe you have received defective or incorrect items, please report via e-mail within 7 days of receipt. Detailed descriptions, pictures, and/or videos in report email(s) to SUPPORT@CVOHAIR.COM are helpful in accelerating the return/refund process.
Our customer service team will respond to you within 1 business day.

Refund

Refund will be processed and automatically returned to your original method of payments in 3-10 working days.
If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx. $20 from your refund as restocking fee/handling fee.At the same time, you need to bear all shipping costs incurred by the corresponding order.

Returnable Items

       1. Items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with the product's package attached.

       2. The incorrect items sent to us will be discarded upon receipt. We reserve the right to solely define, limit, refuse, and/or reject returns from customers at any time due to:

              1) With an irregular or excessive return history, or involving worn, altered, laundered, damaged, or missing items, etc.
              2) Potential fraudulent or criminal activity.

In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.

3.Payment methods：

4.How to Contact Us：

You can reach out to us through our website or by sending an email/text. The CVO Hair team is available every day of the week, around the clock. We promise to respond within 24 hours for text and email inquiries. Our top priority is your satisfaction.

Whatsapp: +86 15812449686
Email: support@cvohair.com

1. Scalp Health:

Keep your scalp clean for healthier braids. Wash your scalp every 1-2 weeks with a sulfate-free shampoo. This helps maintain your braids while keeping your scalp fresh.

2. Drying:

After washing, gently pat your braids with a towel to remove excess moisture. Avoid rubbing hard to prevent frizz and looseness. Allow your braids to air dry completely. If in a hurry, use a blow dryer's low heat setting and keep a safe distance.

3. Moisturizing:

Nourish your scalp regularly to prevent dryness and maintain the look of your braids. Use a water-based moisturizer or natural oils like coconut oil, jojoba oil, or shea butter. Apply carefully to keep your braids neat and tidy.

4. Bedtime Care:

Protect your braids while you sleep. Use a satin or silk scarf or pillowcase to reduce friction and prevent frizz. This helps your braids look great in the morning.

5. Maintenance Routine:

Your Bohemian Square Braids can last 6-8 weeks with regular touch-ups depending on care and hair growth rate. Schedule touch-up sessions to manage frizz, unraveling, and new scalp growth. Avoid going longer than 8 weeks to prevent tangles in your natural hair.

6. Caring for Human Hair Curls:

Gently finger comb your human hair curls daily to keep them tangle-free.

1-2 times a week, refresh your curls with a leave-in conditioner, hair tonic, or a mixture of your favorite hair oil and water. Be generous when applying.

Gently comb wet hair to maintain its shape.

By following these steps, you will help your Bohemian Square Braids and human hair curls stay beautiful and vibrant. If you have any questions, feel free to contact us at business@cvohair.com.